Trial
How the trial works
The Japan trial process has four steps from application to login. The trial lasts two weeks. Our team reviews applications and emails the result to your application address. Overseas customers should contact sales first to confirm availability and data-handling conditions. The external trial portal and its emails are currently Japanese; the English labels below explain them.
From application to first use
Register and log in with the same email address used for your application.
Apply using the form
Trial application form — In the Japan portal, all fields except department and job title are required. Agree to the handling of personal information and submit. Overseas customers should first use the English sales contact form.
Verify your email address
Enter the six-digit verification code sent by email. The application is not complete until verification succeeds. Codes expire after 30 minutes. If the email does not arrive, check spam and use the portal's resend-code option.
Receive the screening decision
Our team reviews the application and sends the result to the email address provided. Approved applicants receive different instructions depending on whether they already have an account; see the status guide below.
Open the trial environment
Once approval arrives, the Japan trial can be accessed. Account page (Japanese portal) — Sign in using your application email and select the option to open the trial environment. If you do not have an account, use the registration link in the approval email with the same address. Access lasts two weeks from approval.
What to prepare
Check before applying
- An email address you can access, preferably your work address
- A phone number
- Company name and intended trial use
Application and usage status
English explanations of the statuses and Japanese emails in the trial process
Application and email verification
After submitting the form, enter the six-digit emailed code to complete your application.
Japanese email: Sovereign GaiXer trial application verification code (valid for 30 minutes).Under review
The Japanese account page indicates that your application is being reviewed. Wait for the result email.
Review complete
If approved, the email instructions differ according to account status. The account page displays the access deadline and launch button.
Existing account: a Japanese email confirming trial access, the deadline and how to enter through the GaiXer Store. No account: a Japanese email confirming trial access, the deadline and an account-registration link valid for 14 days.If access is not offered, a Japanese email about your trial application will inform you. Individual screening reasons are not provided.
Trial active
Use the trial until the access deadline. If you did not have an account, register using the emailed link and the same address as your application.
Trial ended
The Japanese account page indicates that the trial has ended. You cannot enter the environment, but you can request a purchase quote.
To discuss an extension, contact your sales representative. If access has been stopped, the environment cannot be entered or restarted through the portal.
Troubleshooting
Find the English explanation of a Japanese portal message
The verification code is incorrect
The six digits do not match. Check the code in the email and enter it again.
The verification code has expired
More than 30 minutes have passed. Use the resend-code option to receive and enter a new code.
Too many verification attempts
Repeated incorrect attempts have temporarily limited access. Wait and try again; resending the code does not remove this limit.
Too many application submissions
Several submissions were made in a short period. Wait before trying again.
Application not found
No application was found for that address. Check the email address used when applying.
Application review is not complete
Your application is under review. Wait for the result email.
The trial environment is currently unavailable
A temporary connection issue is preventing access. Wait and try again.
If the Japanese portal says your application was received, it is complete. Do not submit again; wait for review. For issues not covered here, contact your sales representative.
Frequently asked questions
Common trial questions
Learn more: FAQ →
Is there a fee to apply for the trial?
The Japan offer has no fee for application, screening or trial access. Overseas availability and applicable terms require confirmation.
How long can I use the trial?
The Japan trial lasts two weeks from approval. Check the trial section of the Japanese account page for your status and deadline.
Can I log in with a different email address?
No. Register and log in with the same email address used for your application.
The verification email has not arrived
Check your spam folder and use the resend-code option. If it still does not arrive, contact your sales representative.
Can the trial be extended?
Please discuss this with your sales representative.