What happens when you connect to the company LAN?
Networking at deployment and maintenance afterward
Connect Sovereign GaiXer to your LAN and employees can use this on-premises generative AI system through their PC browsers. After required initial OS setup and updates, internet access is optional for core local AI use. The Japanese offer includes a three-year manufacturer warranty and software support without monthly usage fees; overseas conditions require confirmation. This article answers the IT questions “How do we connect it?” and “What happens if it breaks?” using published information.
In a sentence
Network configuration connects the unit to your internal LAN so employees can use it through their PC browsers. You need one wired RJ-45 LAN port, supporting up to 10GbE, or Wi-Fi 7. After required initial OS setup and updates, internet access is optional for core local AI use. Maintenance has three layers: a manufacturer warranty, FIXER software support, and updates applied online or by USB. The Japanese offer specifies a three-year warranty with no monthly usage or license renewal fees, excluding operating expenses. Confirm overseas coverage and terms before purchase.
- What you will learn, 1: three connection patterns—unit only, internal LAN only, and internal LAN plus internet—and what changes between them.
- What you will learn, 2: eight decisions to make with IT, how to fix the IP address, and who does what on installation day.
- What you will learn, 3: maintenance after deployment, including warranty, updates, support contacts and costs.
Three connection patterns: unit only, LAN only, or LAN plus internet
A new smartphone powers on and takes photos before joining Wi-Fi, but you connect it to share with family. Sovereign GaiXer follows a similar pattern. It runs by itself; connect it to your LAN for company-wide use. Internet connectivity is a separate choice.
In every pattern, core local AI processing and internal document storage stay inside the unit. Enabling network access does not by itself upload those documents. External services and integrations, including web-search queries, require a separate review of data flows and settings.
Unit only (standalone)
Attach a monitor, keyboard and mouse, complete setup and check the first response. You can do this without a LAN cable. The support-page videos cover these steps.
Internal LAN only (isolated network)
Connect the unit to the LAN for access through employees’ PC browsers. No internet connection is used. Core functions work in deliberately disconnected environments such as factories and research facilities. Transfer updates by USB or similar media.
Internal LAN plus internet
With internet access, administrators can apply updates through the admin console. The difference in these connection patterns is update convenience. Local AI processing remains on the device; review any enabled external services or integrations separately.
Eight decisions to make with IT before delivery
You may need approval to connect a smartphone to corporate Wi-Fi. Sovereign GaiXer is similar. Basic installation is illustrated as roughly 30 minutes once prerequisites are ready; first-time OS setup and updates take additional time and need temporary internet access. The company must also decide where to connect it. There are eight items to agree on.
Which network to use
Use the existing LAN or a separate AI network. After required initial OS setup and updates, internet access is optional for core local AI use, so an isolated network also works. Choose according to your security policy.
Wired or Wi-Fi, and which port
RJ-45 supports 10BASE-T through 10GBASE-T onboard, so it can connect to an existing compatible switch. Wi-Fi 7 is also available. Check for a LAN port near the intended location.
How to assign an address
After connection, the unit receives an address automatically through DHCP. Many organizations can use this default. If servers must have fixed addresses, configure one later using the static-IP instructions.
Whether to allow internet access
With internet access, apply updates in the admin console. Without it, obtain the update on a connected computer and transfer it to the unit using USB or similar media. Both operating approaches are supported.
Who will administer it
Create the administrator account during setup. Administrator and user roles are separate. Users are registered in the admin console, with bulk CSV support and no registration-count limit.
What to attach to the connection request
The security questionnaire responses (PDF, Japanese) can accompany internal network approval and security review. Responses cover data location, encryption, vulnerability handling and support in a reusable format.
Who applies updates, and when
Updates can be applied when the administrator chooses. Agree on timing under your change-management policy, for example once a month outside business hours.
Data handling and erasure at disposal
Data is stored inside the unit, with no backup or transmission to an external cloud. Storage uses an NVMe SSD supporting self-encryption. Data-erasure instructions are provided for disposal. Check alignment with internal retention policies.
When changing phones, deciding which plan to use can take longer than setup. Similarly, agreeing on these eight items in advance supports the roughly 30-minute installation estimate, assuming the environment is ready. Specialist assistance is available through the Japanese GaiXer Care option: 10 hours for JPY 300,000 before tax. Overseas availability and terms require confirmation.
How to fix the IP address: start automatically and change it later
The unit’s OS, NVIDIA DGX OS based on Ubuntu, automatically receives an address when connected to a configured LAN, much as a phone joins home Wi-Fi. An automatically assigned address may change after a restart or lease change. If you need a stable address for users or your server policy requires it, use either of the following methods.
DHCP reservation: fix it on the network side
IT configures the DHCP server to assign the same address to this unit every time. The unit stays in automatic mode, while the address remains fixed. IT needs its MAC address, the unique network-interface identifier, available under the wired connection’s gear icon → Details.
Set the address in the unit’s settings
Obtain four values from IT: IP address, subnet mask, gateway and DNS. Enter them using the monitor attached to the unit. This uses graphical settings, without specialist commands.
Method B: five on-screen steps
- 1. Obtain the four values: ask IT for the IP address, subnet mask, gateway and DNS server address for a static configuration.
- 2. Open Settings: on the unit’s monitor, select the network icon at the top right, open Settings, then choose Network from the left menu.
- 3. Open the connection’s gear icon: select the gear in the Wired section. For Wi-Fi, select the gear for the relevant Wi-Fi connection.
- 4. Choose Manual under IPv4: change IPv4 Method from Automatic (DHCP) to Manual. Enter the address, netmask and gateway, switch automatic DNS off, enter the DNS address, and select Apply.
- 5. Turn the connection off and on, then check: reconnect to apply the new address. Open that address from a company PC’s browser and confirm the sign-in page appears.
| Aspect | Automatic (default) | A: DHCP reservation | B: Manual on the unit |
|---|---|---|---|
| Work on the unit | None | None; provide the MAC address | Five steps in Settings |
| Work for IT | None | Create a DHCP reservation | Assign the four values |
| Address stability | May change | Fixed | Fixed |
| Best suited to | Initial trial in one department | Organizations with IT-managed DHCP | No reservation support, or policy requires manual static addresses |
Automatic (default)
- Work on the unit
- None
- Work for IT
- None
- Address stability
- May change
- Best suited to
- Initial trial in one department
A: DHCP reservation
- Work on the unit
- None; provide the MAC address
- Work for IT
- Create a DHCP reservation
- Address stability
- Fixed
- Best suited to
- Organizations with IT-managed DHCP
B: Manual on the unit
- Work on the unit
- Five steps in Settings
- Work for IT
- Assign the four values
- Address stability
- Fixed
- Best suited to
- No reservation support, or policy requires manual static addresses
Choosing automatic or fixed addressing (as of September 2026)
For IT staff using commandsNetworkManager manages the unit’s network. From a terminal, use nmcli connection show to find the connection name, then run sudo nmcli connection modify "connection-name" ipv4.method manual ipv4.addresses 192.168.1.50/24 ipv4.gateway 192.168.1.1 ipv4.dns 192.168.1.1
followed by sudo nmcli connection up "connection-name" to apply it. Addresses are examples. Configuring the ConnectX-7 ports for joining two units uses a separate procedure; contact sales for guidance.
Installation day: responsibilities for business staff, IT and FIXER
Installation requires someone to unbox the unit and someone with the network information. Typically these are the rollout owner or general affairs team and the IT department. Where GaiXer Care is arranged, FIXER’s specialist team also participates.
| Task | Business / rollout owner | IT department | FIXER (with GaiXer Care) |
|---|---|---|---|
| Unbox, place and power on | Place flat and connect power and monitor | ─ | Explain the procedure |
| LAN connection | Connect the cable | Provide port or Wi-Fi details | Review the configuration |
| Language, keyboard and network setup | Follow the on-screen instructions | Specify address assignment | Assist with setup |
| Create administrator account | Select the administrator and create the account | Review account policy | Assist with configuration |
| Test from an internal PC | Open the browser and obtain the first response | Diagnose connection problems | Assist with diagnosis |
| Register users and roll out | Import the user list by CSV | ─ | Support the initial rollout |
Business / rollout owner
- Unbox, place and power on
- Place flat and connect power and monitor
- LAN connection
- Connect the cable
- Language, keyboard and network setup
- Follow the on-screen instructions
- Create administrator account
- Select the administrator and create the account
- Test from an internal PC
- Open the browser and obtain the first response
- Register users and roll out
- Import the user list by CSV
IT department
- Unbox, place and power on
- ─
- LAN connection
- Provide port or Wi-Fi details
- Language, keyboard and network setup
- Specify address assignment
- Create administrator account
- Review account policy
- Test from an internal PC
- Diagnose connection problems
- Register users and roll out
- ─
FIXER (with GaiXer Care)
- Unbox, place and power on
- Explain the procedure
- LAN connection
- Review the configuration
- Language, keyboard and network setup
- Assist with setup
- Create administrator account
- Assist with configuration
- Test from an internal PC
- Assist with diagnosis
- Register users and roll out
- Support the initial rollout
Illustrative installation-day responsibilities (as of September 2026). Adapt to your organization; overseas support availability requires confirmation.
- Have ready on the day: one AC 100–240V power outlet, one LAN port or Wi-Fi 7 connection details, a monitor/keyboard/mouse for setup, and an internal PC with current Chrome or Edge for testing.
- Nothing needs installing on user PCs. A PC on the internal network can access the unit’s address in a browser. Firefox is also supported, but some features may require additional configuration.
- Plan concurrency beforehand: there is no registration-count limit, but a few users generating responses simultaneously is the recommended starting point. For multiple sites or larger deployments, contact sales to discuss configurations, including expansion through the ConnectX-7 ports for joining two units.
Maintenance after deployment: hardware, software and updates
Phone maintenance has three parts: manufacturer coverage if it breaks, OS updates, and a help channel. Sovereign GaiXer uses the same three-layer approach. The Japanese offer includes all three in the unit price; confirm overseas eligibility and terms with sales.
Layer 1: three-year manufacturer warranty
The Japanese offer includes a three-year manufacturer warranty. Physical failures under normal use in accordance with the manual are handled through repair, replacement or other measures under the manufacturer’s warranty terms. Hardware is Lenovo ThinkStation PGX and follows Lenovo’s specifications, quality standards and warranty rules. Overseas coverage must be confirmed.
Layer 2: FIXER software support
Support covers the Sovereign GaiXer application, including operating guidance, investigation of problems and proposed workarounds. Contact procedures are specified in the included support guide and terms; overseas availability and language require confirmation.
Layer 3: LLM and feature updates
Updates to the installed LLM and product features are provided periodically. Administrators choose when to apply them, through the console when connected or by USB transfer when offline. OS and supplied-software vulnerabilities are monitored, with patches provided as needed.
| Item | Cost (Japanese offer) | Scope |
|---|---|---|
| Three-year hardware warranty | Included in unit price | Repair/replacement of normal-use physical failures under manufacturer terms |
| Software support | Included in unit price | Operating guidance, problem investigation and workarounds |
| LLM and feature updates | Included in unit price | Periodic updates, applied online or via USB |
| Monthly usage / license renewal fees | None | No extra usage charge as users or generations increase |
| GaiXer Care (10 hours of initial assistance) | Paid: JPY 300,000 | Specialist assistance; can be added later |
| Consulting, training and tailored operational support | Paid: individual quote | Provided according to requirements |
Three-year hardware warranty
- Cost (Japanese offer)
- Included in unit price
- Scope
- Repair/replacement of normal-use physical failures under manufacturer terms
Software support
- Cost (Japanese offer)
- Included in unit price
- Scope
- Operating guidance, problem investigation and workarounds
LLM and feature updates
- Cost (Japanese offer)
- Included in unit price
- Scope
- Periodic updates, applied online or via USB
Monthly usage / license renewal fees
- Cost (Japanese offer)
- None
- Scope
- No extra usage charge as users or generations increase
GaiXer Care (10 hours of initial assistance)
- Cost (Japanese offer)
- Paid: JPY 300,000
- Scope
- Specialist assistance; can be added later
Consulting, training and tailored operational support
- Cost (Japanese offer)
- Paid: individual quote
- Scope
- Provided according to requirements
Post-deployment costs for the Japanese offer (September 2026, before tax, excluding electricity and other operating expenses). Confirm overseas pricing, warranty and service conditions with sales.
If something seems wrong: the support process
- 1. Contact support through the form: provide company and contact names, email, the unit’s serial number and an issue category: login/access, chat, files/shared folders, internet, administration, or other. Open the support form →
- 2. For a software issue, investigation and a workaround: operating questions and software problems are handled within the support scope.
- 3. For a physical failure, repair or replacement under the manufacturer warranty: the Japanese offer covers eligible normal-use failures during the three-year period. Check the included support guide and terms for contact hours and the process. Overseas arrangements require confirmation.
Common misconceptions and the actual arrangement
The phrase “AI server” can sound demanding to IT staff. In practice, basic installation can resemble placing a shared printer in the office, subject to your organization’s network approval and operating requirements.
| Misconception | Actual arrangement |
|---|---|
| A server requires dedicated installation work or a rack | A power outlet and LAN connection are sufficient. The approximately 150 × 150 × 50.5 mm, 1.2 kg unit fits on a desk |
| Connecting it to the LAN sends data to the internet | AI processing stays inside the unit without sending internal data to the internet; LAN-only operation is supported |
| Updates require the unit to be online | Offline updates can be transferred by USB or similar media |
| A separate maintenance contract is required | The Japanese offer includes three-year warranty, software support and updates without monthly usage fees; overseas terms require confirmation |
| Unexpected updates will interrupt work | Administrators choose when to apply updates |
| Dedicated software must be installed on every PC | Current versions of Chrome or Edge are sufficient |
Actual arrangement
- A server requires dedicated installation work or a rack
- A power outlet and LAN connection are sufficient. The approximately 150 × 150 × 50.5 mm, 1.2 kg unit fits on a desk
- Connecting it to the LAN sends data to the internet
- AI processing stays inside the unit without sending internal data to the internet; LAN-only operation is supported
- Updates require the unit to be online
- Offline updates can be transferred by USB or similar media
- A separate maintenance contract is required
- The Japanese offer includes three-year warranty, software support and updates without monthly usage fees; overseas terms require confirmation
- Unexpected updates will interrupt work
- Administrators choose when to apply updates
- Dedicated software must be installed on every PC
- Current versions of Chrome or Edge are sufficient
Common deployment misconceptions based on published information as of September 2026
Mini glossary: terms you may hear from IT
Network configuration (Sovereign GaiXer)
Connecting Sovereign GaiXer to the internal LAN so users can access it from their PC browsers.
Isolated / separated network
An internal network deliberately disconnected from the internet. Sovereign GaiXer can operate in this configuration.
RJ-45 (wired LAN) / 10GbE
The common Ethernet connector and its maximum supported speed of 10 gigabits per second. The unit supports 10BASE-T through 10GBASE-T.
Wi-Fi 7
A wireless LAN standard. In addition to wired Ethernet, the unit can connect to the internal network through Wi-Fi 7.
Offline update
Obtaining an update on another internet-connected computer, transferring it by USB or similar media, and installing it on the unit.
Self-encrypting SSD
Storage hardware that can encrypt data automatically. The unit uses an NVMe SSD with self-encryption capability.
Manufacturer warranty (three-year hardware cover)
Repair, replacement or other remedies for physical failures during normal use, according to manufacturer terms. Included in the Japanese offer; overseas eligibility requires confirmation.
Security questionnaire responses
A free Japanese PDF answering standard IT questions about data location, encryption, vulnerability handling and support.
View the responses (Japanese) →GaiXer Care
A paid package of 10 hours of specialist initial-deployment assistance, priced at JPY 300,000 before tax in the Japanese offer. Confirm overseas availability and scope.
Static IP / DHCP reservation
Keeping the unit’s address the same each time, either by manual entry in the unit’s settings or a reservation for its MAC address on the company DHCP server.
ConnectX-7 (ports for joining two units)
Ports used to connect two units for expansion. Contact sales to discuss larger or multi-site configurations.
Networking and maintenance: frequently asked questions
What does network configuration involve?
It means connecting the unit to your LAN so employees can access it from their PC browsers. Use wired RJ-45 up to 10GbE or Wi-Fi 7 and configure it alongside language and keyboard settings. First-time OS setup requires temporary internet access; afterward, core AI use can operate offline.
Can it run on an internal LAN with no internet connection?
Yes, after initial OS setup and required updates are complete. Those first-time steps require temporary internet access. The installed LLM then supports core local AI processing on an isolated LAN, including networks in factories and research facilities. Follow the support guide for setup prerequisites.
Does connecting to the LAN send our inputs outside the company?
No. AI processing stays inside the unit and generates answers without transmitting inputs or referenced internal data to the internet. See the security and demonstrations page for operation under network isolation.
Should we use wired Ethernet or Wi-Fi?
Both are supported. Wired RJ-45 supports 10BASE-T through 10GBASE-T onboard, and wireless connectivity supports Wi-Fi 7. Choose according to available LAN ports and your organization’s network policies.
Can we assign a fixed IP address?
Yes. The default is automatic addressing. You can reserve an address for the unit’s MAC address on your DHCP server without changing the unit, or use Settings → Network → the wired-connection gear → IPv4 → Manual and enter the IP address, subnet mask, gateway and DNS supplied by IT. Neither approach requires specialist commands.
What do users need on their PCs?
Only a browser. Current Google Chrome or Microsoft Edge versions are recommended. Firefox is supported, although some features may need additional settings. No dedicated software installation is required.
What should we submit for IT’s device-connection approval?
Use the security questionnaire responses (free PDF, Japanese). They cover data location, encryption, vulnerability handling and support in a form that can be copied into standard IT questionnaires. Contact sales if English documentation is required.
Is warranty and support included? Do we need another maintenance contract?
The Japanese offer includes a three-year manufacturer warranty and software support for the Sovereign GaiXer application, covering operating guidance, investigation of problems and proposed workarounds. Recurring monthly usage and license renewal fees generally do not apply, excluding electricity and other operating expenses. Confirm overseas warranty coverage, support scope and applicable terms with sales.
How are software and LLM updates installed?
If the unit has internet access, administrators can apply updates through the admin console. Otherwise, download the update on an internet-connected computer, transfer it using a USB drive or similar media, and apply it locally. Administrators choose the timing. If neither method is available, alternative arrangements can be discussed and may incur a fee.
What happens if the unit fails?
Under the Japanese offer, physical failures during normal use in accordance with the manual within the three-year warranty period are handled by repair, replacement or other measures under the manufacturer’s terms. First contact the support form with the unit’s serial number. Details are in the included support guide and terms. Overseas service eligibility and arrangements require confirmation.
Can someone help us configure the network?
Yes. The support page provides free guides from network connection to basic use. The Japanese GaiXer Care option provides 10 hours of initial implementation assistance for JPY 300,000 before tax and can be added with the unit or later. Contact sales to confirm overseas availability, language and service scope.
Three points to understand networking and maintenance
- There are three connection patterns. One LAN connection enables access through internal PC browsers. After required initial OS setup and updates, internet access is optional for core local AI use, and isolated networks work too.
- The source illustrates roughly 30 minutes for basic installation once prerequisites are ready; initial OS setup and updates require additional time and temporary internet access. Advance work also includes eight company decisions about the network. Automatic addressing works by default; if needed, fix the IP with DHCP reservation or Manual settings.
- Maintenance has three layers: manufacturer hardware warranty, FIXER software support, and online or USB updates. The Japanese offer includes a three-year warranty and these services in the unit price without monthly usage fees, excluding operating expenses. Overseas terms require confirmation.
This article reflects the Japanese source as of September 2026. Networking, warranty, support and update descriptions summarize the published FAQ, support, installation guidance, security page and security questionnaire responses (Japanese). Detailed terms are defined in the included support guide and terms. The 30-minute setup estimate assumes power and networking are ready. Responsibilities vary with your organization, network and operating policies. Static-IP steps describe the standard NVIDIA DGX OS network interface; labels and layout may change with software updates. Always use values assigned by your IT department. Prices are Japanese pre-tax prices; GaiXer Care is a paid option. Manufacturer warranty follows Lenovo’s terms. Confirm overseas prices, coverage, service scope and delivery separately. ThinkStation is a Lenovo trademark. “AI-OS” describes the software foundation for secure business AI. Smartphone comparisons explain structure and do not imply compatibility or equivalence with particular products.
Company, product, and service names mentioned are trademarks or registered trademarks of their respective owners.